Shipping & Returns
We are currently only able to deliver within the UK. International shipping will follow in due course. For more information, please sign up to our newsletter at wildidol.com.
We deliver to all UK Mainland addresses, and delivery/postage is free on orders above £35. Orders below this will have a delivery/postage charge of £4.95 added at the checkout.
Orders to the Channel Islands, Isle of Man, the Scottish Highland and Islands and Northern Ireland may incur other delivery charges, and this will be highlighted at the checkout.
Our standard delivery service is 2-3 days and will either be via Royal Mail or Parcelforce depending on the order size.
Please note, orders are despatched Monday to Friday and all orders received before 12 noon are despatched the same day. Orders received after 12 noon are despatched the next working day. Orders received at weekends or bank holidays are also despatched the next working day.
Once your order is ready for despatch you will receive a tracking number either by email or SMS. Your tracking information will also be available in your account details.
Our returns and exchange policy is 30 days. We are only able to refund or exchange faulty or damaged unopened goods within this time period. Please see below for more information.
Due to the current COVID-19 situation, orders may take longer than usual to arrive.
Please email us at email@example.com if you have any queries.
We are unable to refund bottles that have been opened or purchased via third party sellers.
Refunds and replacements can only be issued if:
- the goods are damaged or defective
- the goods were purchased directly through wildidol.com
- the goods are returned within a 30-day period from receipt
- the goods are unopened
To be eligible for a return, your goods must be unopened and in the same condition that you received them. They must also be in the original packaging. Shipping costs are non-refundable.
Customers are also required to pay associated shipping fees when returning an order and are responsible for ensuring the goods arrive safely. If you are shipping an item over £75, please consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
If your circumstances are consistent with our Returns Policy above, please email firstname.lastname@example.org to organise your return, using the subject line RETURNS. We will also require a receipt or proof of purchase email.
There are certain situations where only partial refunds will be granted (if applicable) for example:
If any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.
Once your return has been received and inspected, we will send you an email to confirm receipt of your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, your refund will then be processed, and a credit will be automatically applied to your credit card or original payment method within 14 working days.
If you haven’t received a refund, please check your bank account again or contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and it is over 30 days and you still have not received your refund, please contact us at email@example.com.
We can only exchange items if they are defective or damaged. We are unable to replace bottles that have been opened or if they were purchased via third party sellers.
Customers are required to pay associated shipping fees when returning an order for exchange and are responsible for ensuring the goods arrive safely. If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you need to exchange your item for a replacement, please send us an email at firstname.lastname@example.org with the subject line EXCHANGE.
If you would like to return an unwanted gift, please note that the refund will be made to the person who purchased the goods, via the original payment method.
Unfortunately, no refund or exchange can be made to the person who received the gift.
CANCELLING AN ORDER
If you live in the UK, you have the right, subject to the exceptions noted below, to cancel your order under the Consumer Contract Regulations 2013 (CCRs).
You must notify us of your cancelation within 14 calendar days from the day after you receive the goods.
If you wish to make use of this right, please email email@example.com with the subject line CANCELLATION UNDER CCR.
You must return the goods to us at your own cost no later than 14 days after the day on which you notified us. We recommend that you insure the return shipment and retain a proof of postage, as it is your responsibility to take reasonable care of the goods and you will be liable for any damage sustained to them until we receive them back at our warehouse.
We will refund you the full value of your order, including the original shipping costs, via the original payment method within 14 calendar days of receiving the goods back. If your card issuer has not sent you a refund within 30 days, please contact firstname.lastname@example.org.
It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations, please contact us email@example.com.
If your parcel clearly shows signs of damage or leakage at the time of delivery, it should not be accepted. Please ask the courier to return the goods to our warehouse.
We want you to receive your order in perfect condition, however if you have received a damaged parcel or think there is a fault with an item, please contact us as quickly as possible. firstname.lastname@example.org
Please include as much information as possible in your email including photographs of any damage as well as the packaging.
- Photographs showing the detail of the damage or faulty items. We also need a picture that clearly shows the bottle cork closure intact on the damaged or broken bottle.
- Please retain the product, box, and all packaging until instructed by us.
- Do not handle broken glass. Please dispose of broken glass safely.
Please note that sparkling wine requires to be handled carefully.
The contents are under pressure and if the case/bottles have been dropped accidentally DO NOT attempt to open or handle the case/bottles until the contents have rested.
If a bottle is dropped, please cover with a suitable cloth and remove to a safe storage space and again rest the bottle.
Do not point the bottle at anyone while removing the cork. Normal practices for opening sparkling wine should be followed.
ANY OTHER QUERIES
For any other queries, please see our FAQs or contact our Customer Experience Team by emailing email@example.com.
The team are available Monday-Friday 9am-5pm and will endeavour to respond to all queries within 24 hours.